Aerospace Customer Experience Manager

Crane Co.; Burbank (CA); On-site; USD 144,000 - 193,000; Full time

Benefits offered by this job

Health care

Dental or life insurance

Paid time off

401k retirement plan

Job summary

Crane Aerospace & Electronics is seeking a Customer Service Manager to lead the Customer Service Administration team in our Burbank, CA facility. This on-site role focuses on contract administration, order fulfillment, and end-to-end customer support, acting as the Voice of the Customer to drive improvements.

The ideal candidate has 5+ years in related work and 3+ years in management, with knowledge of aerospace order management and ERP systems (Oracle preferred).

Qualifications

• 5+ years of related experience in aerospace customer service.
• 3+ years of previous management experience.
• Knowledge of Aerospace and Defense Order Management, Contract terms, Manufacturing, People Management, Operational Excellence and lean office.
• Knowledge of ERP systems (preferably Oracle systems)

Responsibilities

• Lead, mentor, and develop the Customer Service Administration team; ensure clear communication of goals and expectations; utilize KPI‑driven standard work to monitor progress, identify gaps, and drive actions that achieve performance objectives.
• Identify and manage metrics to support the annual operating plan, increase productivity, drive customer satisfaction and ensure compliance with Crane policies and procedures.
• Allocate customer assignments across the team to balance workload, enhance responsiveness, and ensure timely, accurate execution of order administration activities.
• Drive standardization, efficiency, and customer satisfaction across the entire order‑to‑delivery process.
• Champion continuous improvement initiatives that elevate team productivity, process compliance, and customer experience.
• Serves as an escalation point for the Customer Service team providing guidance, direction and timely resolution.

Skills

Team leadership

Project management

Continuous improvement

Communication

Cross-functional teams

Education

BS in Business

Tools

Oracle ERP

Job description

Crane Aerospace & Electronics is seeking a Customer Service Manager to lead the Customer Service Administration team in our Burbank, CA facility. This on-site role focuses on contract administration, order fulfillment, and end-to-end customer support, acting as the Voice of the Customer to drive improvements.

The ideal candidate has 5+ years in related work and 3+ years in management, with knowledge of aerospace order management and ERP systems (Oracle preferred).