Aerospace Customer Service Leader—Order & Excellence

Crane Co.; Auburn (CA); On-site; USD 136,000 - 182,000; Full time

Benefits offered by this job

Health care

Dental or life insurance

15–20 days PTO? actually 15 days PTO,

12 holidays

Job summary

Crane Aerospace and Electronics in Auburn, CA seeks a Customer Service Manager to lead the Customer Service Administration team, drive order accuracy, contract administration, and end-to-end customer support.

The role emphasizes customer advocacy, process standardization, and operational excellence, with 25–50% travel to Crane sites as needed. A strong background in aerospace service, leadership, and ERP systems is preferred.

Qualifications

• 5+ years in customer service or operations.
• 3+ years of management experience.
• Knowledge of Aerospace and Defense order management and ERP systems.

Responsibilities

• Lead and develop the Customer Service Administration team.
• Oversee contract administration, order fulfillment, and end-to-end customer support.
• Drive continuous improvement and KPI-driven performance.
• Collaborate with internal and external stakeholders to improve customer satisfaction.

Skills

Aerospace & Defense order management

Contract terms knowledge

Manufacturing knowledge

People management

Operational excellence

Lean office

ERP systems (Oracle)

Education

BS in Business or related field

Tools

Oracle ERP

Job description

Crane Aerospace and Electronics in Auburn, CA seeks a Customer Service Manager to lead the Customer Service Administration team, drive order accuracy, contract administration, and end-to-end customer support.

The role emphasizes customer advocacy, process standardization, and operational excellence, with 25–50% travel to Crane sites as needed. A strong background in aerospace service, leadership, and ERP systems is preferred.