Aerospace Customer Service Leader - Operational Excellence

211 Hydro-Aire Aerospace Corp.; Elyria (OH); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health care

Dental or life insurance

15 days PTO

12 paid holidays

401k with company match

Education reimbursement

Job summary

Crane Aerospace & Electronics seeks a Manager of Customer Service Administration in Elyria, OH. You will lead a high-performing team responsible for contract administration, order fulfillment, and end-to-end customer support, advocating for the customer and driving Voice of the Customer improvements.

You will guide process discipline, team development, and cross-functional collaboration to align with the annual operating plan and Crane policies, enabling superior customer satisfaction and

Qualifications

• Experience: 5+ years related experience.
• 3+ years of previous management experience.
• Knowledge of Aerospace and Defense Order Management, Contract terms, Manufacturing, People Management, Operational Excellence and lean office.

Responsibilities

• Lead, mentor, and develop the Customer Service Administration team; ensure clear communication of goals and expectations; utilize KPI‑driven standard work to monitor progress, identify gaps, and drive actions that achieve performance objectives.
• Identify and manage metrics to support the annual operating plan, increase productivity, drive customer satisfaction and ensure compliance with Crane policies and procedures.
• Allocate customer assignments across the team to balance workload, enhance responsiveness, and ensure timely, accurate execution of order administration activities.
• Drive standardization, efficiency, and customer satisfaction across the entire order-to-delivery process.
• Champion continuous improvement initiatives that elevate team productivity, process compliance, and customer experience.
• Serves as an escalation point for the Customer Service team providing guidance, direction and timely resolution.

Skills

Team leadership

Customer service

Process improvement

Lean office

Contract administration

Order management

Cross-functional collaboration

Communication

Education

BS in Business or related field

Tools

Oracle ERP

Job description

Crane Aerospace & Electronics seeks a Manager of Customer Service Administration in Elyria, OH. You will lead a high-performing team responsible for contract administration, order fulfillment, and end-to-end customer support, advocating for the customer and driving Voice of the Customer improvements.

You will guide process discipline, team development, and cross-functional collaboration to align with the annual operating plan and Crane policies, enabling superior customer satisfaction and