Aerospace Customer Recovery Lead

Parker Hannifin; Ogden (UT); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Annual Incentive Plan

Job summary

Parker Aerospace is seeking a Customer Recovery Manager to lead division-wide past-due backlog recovery, align demand with supply, and restore on-time order status. You will coordinate cross-functional teams, set recovery milestones, and communicate plans to customers while mitigating disruptions and escalations.

This role emphasizes leadership, analytical decision-making, and strong stakeholder management.

Qualifications

• Bachelor degree required, preferably in Engineering, Business, or related field.
• 10+ years of experience within a manufacturing facility in Operations, Materials Planning, Procurement, Quality, Engineering, Program Management or Customer Service.
• Experience within an aerospace manufacturing organization highly preferred.
• Extremely articulate communication skills (written and verbal); able to deal with upset customers or difficult situations; able to coordinate and collaborate across functions; able to work with suppliers; able to present to all levels of an organization and executive leadership.
• Ability to manage customer concerns to prevent issues from escalating.
• Demonstrated understanding of manufacturing/production flow for similar parts.
• Experience in a turn‑around or recovery situation strongly preferred.
• Established ability to manage multiple projects/activities, with the capacity to meet deadlines and achieve excellent results.
• Ability to demonstrate a leadership presence, with the ability to foster teamwork and cooperation across diverse teams; able to influence business decisions and resource allocations.
• Proficiency with financial and manufacturing data analysis, to assist with critical decision making in resource planning, inventory management, and financial impact.
• Green Belt or Lean Expert certification preferred.
• Travel for this position may be required, typically up to 25%.

Responsibilities

• Provides strategic guidance on how to successfully build and execute recovery plans that result in long-term production stability and the recovery of the division to customer purchase orders.
• Collaborates with all support functions (within Parker and at suppliers) to gain credible and timely information to provide customer feedback on a cadence consistent with customer expectations.
• Establishes key recovery milestones and assists the team to identify and mitigate potential opportunities, risks and issues impacting recovery.
• Conveys recovery plans to customers in a manner that satisfies the customer(s) and demonstrates that the division has control of the situation and is mitigating customer production line impact.
• Acts as managerial escalation point of contact for customers for matters regarding production status, schedule impacts, shipping information, and returned material.
• Mitigates customer escalations outside of the division through expert communication skills and savvy.
• Builds (and rebuilds) trust and credibility with customer leadership as the division works through recovery.
• Supports the production and material planning functions, to monitor material movement, arrival, and release to the production floor; participates in the SIOP process to help the division understand customer demand and supply strategies.
• Guides the preparation of reports, presentations, graphs, charts, and other documentation as needed to effectively illustrate production recovery.
• Coordinates customer leadership visits when such visits are primarily focused on delivery performance.
• Addresses both simple and complex individual or systemic problems, issues or concerns that are representing a barrier to performance improvements.
• Demonstrates temperance in communication style; drives engagement on team in a manner that encourages team building, emotional support, and work-life balance as the team works through difficult and high-stress situations with customers.
• Other responsibilities as assigned by Division General Manager.

Skills

Strong communication

Cross-functional collaboration

Leadership

Problem solving

Data analysis

Project management

Education

Bachelor degree (Engineering/Business)

Tools

Lean Six Sigma (Green Belt)

Job description

Parker Aerospace is seeking a Customer Recovery Manager to lead division-wide past-due backlog recovery, align demand with supply, and restore on-time order status. You will coordinate cross-functional teams, set recovery milestones, and communicate plans to customers while mitigating disruptions and escalations.

This role emphasizes leadership, analytical decision-making, and strong stakeholder management.