Customer Recovery Manager - Commercial Aerospace

Parker Hannifin Corporation; Ogden (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

Parker Aerospace is seeking a Customer Recovery Manager in Ogden, Utah to oversee division-wide backlog recovery efforts and restore on-time status with customers. You will coordinate with multiple functions to mitigate disruptions from supplier delinquencies and internal production issues.

The role focuses on leading recovery initiatives, improving schedule reliability, and ensuring customer satisfaction within Parker Aerospace's Commercial Flight Controls division.

Responsibilities

• Provide oversight and leadership to support division-wide past-due backlog recovery efforts and restore on-time status with customers.
• Coordinate cross-functionally to mitigate external production line disruptions and past-due purchase order lines, including supplier delinquencies and internal production challenges.

Job description

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

At the Commercial Flight Controls Division, we are the preferred supplier of flight control solutions for the commercial, regional, business jet and advanced air mobility marketplace by offering a premier customer experience with superior engineered products that exceed our customer and regulatory requirements.

Position Summary

The Customer Recovery Manager provides oversight and leadership to support division wide past due backlog recovery efforts, to meet or exceed our customer expectations to return to "on-time" to purchase order status. Coordinates cross functionally to mitigate external customer production line disruptions and past due purchase order lines, typically caused either by supplier delinquencies, internal production execution challenges, schedule instability, manufacturing rework