Aerospace Customer Account Specialist (SAP)

Collins Aerospace; Windsor Locks (CT); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

401(k) plan with employer matching

Job summary

Collins Aerospace in Windsor Locks, CT is seeking a Customer Account Specialist to be the focal point for ensuring customer satisfaction for units repaired within the supplier network. You will collaborate with Supply Chain Management, Finance, and technical teams to drive service levels and own all customer issues during the process.

The role blends tactical execution and strategic oversight, emphasizing control of components input into the Repair Management Services vendor portfolio.

Qualifications

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field.
• Non-US Person - Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
• SAP experience

Responsibilities

• Drive key operational performance requirements for Repair Management Services customers including both airline and engine overhaul centers
• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations
• Support accurate order entry/induction of customer orders into SAP
• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area
• Follow up on all customer requests in a timely and effective manner
• Track and measure the performance results. Provide and present quarterly progress reports and business reviews to customers and Fleet Managers as required
• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer
• Work with Fleet Management to prioritize critical customer needs and identify issues that will impact them
• Continually develop process improvement initiatives based upon review of on-going operations
• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations
• Aircraft On Ground (AOG) support and availability during off business hours as required.
• Travel up to 5%.

Education

University Degree

Tools

SAP

Job description

Collins Aerospace in Windsor Locks, CT is seeking a Customer Account Specialist to be the focal point for ensuring customer satisfaction for units repaired within the supplier network. You will collaborate with Supply Chain Management, Finance, and technical teams to drive service levels and own all customer issues during the process.

The role blends tactical execution and strategic oversight, emphasizing control of components input into the Repair Management Services vendor portfolio.