Aerospace Customer Success Specialist

Sensata Technologies; Thousand Oaks (CA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Education Reimbursement

Wellness Programs

401(k) with Company Matching

Paid Time Off

Job summary

Sensata Technologies is seeking a Customer Service Specialist to interact with external customers, provide information, support, and resolve inquiries about orders and status. The role reports to the Customer Service Supervisor in the Aerospace Business Unit.

A strong customer-first mindset and teamwork are essential for success. The incumbent will manage order-related communications, monitor lead times, and collaborate with Make Sites and Warehouses to prevent issues affecting customers.

Qualifications

• Relevant work experience or knowledge of the role.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
• Strong organization, planning and time-management skills to achieve results.
• Holds self-accountable to achieving goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Experience interfacing with customers in a fast-moving, global company is preferred.

Responsibilities

• Highly responsive to the needs of the customer service team.
• Ensures communication is provided in a timely manner regarding orders, issues and inquiries.
• Leads with a willingness to be flexible to support customers’ needs.
• Offers timely and accurate information regarding order status of critical orders and urgent inquiries.
• Recommends areas of improvement within different areas to ensure there is no impact to the customer.

Skills

Customer service

Interpersonal skills

Team player

Problem-solving

Communication skills

Business acumen

Negotiation

Tools

Microsoft Office Suite

Job description

Sensata Technologies is seeking a Customer Service Specialist to interact with external customers, provide information, support, and resolve inquiries about orders and status. The role reports to the Customer Service Supervisor in the Aerospace Business Unit.

A strong customer-first mindset and teamwork are essential for success. The incumbent will manage order-related communications, monitor lead times, and collaborate with Make Sites and Warehouses to prevent issues affecting customers.