Inbound Repairs Operations Manager

Collins Aerospace; College Park (GA); On-site; USD 69,000 - 131,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation time

401(k) match

Tuition reimbursement

Student loan repayment

Life insurance

Disability coverage

Employee assistance program

Job summary

Collins Aerospace is seeking a Customer Service Inbound Repairs Manager to lead a team of Customer Service Representatives and own the workforce within the Service Center. You will track orders, create service notifications, and perform data analytics to support business development and product management.

The role requires a university degree or equivalent with at least 2 years of relevant experience, plus experience in MRO or repair administration and leadership. Onsite role in the U.S.

Qualifications

• Typically requires a University Degree or equivalent experience and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices.
• Experience with MRO or similar industry repair administration management.
• Experience with direct or indirect leadership within a previous role.

Responsibilities

• Tracking data related to customer orders and activities.
• Creating and maintaining service notifications and scheduling.
• Performing data analytics and forecasting in support of business development or product management.
• Notifying other customer service representatives along with members of other divisions of data trends for improvement of quality.
• Minimizing risk by maintaining data and reports.
• Performing duties related to overall customer service.
• Providing support to sales team with regard to customer concerns.
• Serving as customer interface on product status and delivery.
• Documenting customer service needs to identify patterns and maintain quality.

Skills

Data analytics

Forecasting

Leadership

Customer service

Education

University Degree or equivalent experience

Tools

SAP

Job description

Collins Aerospace is seeking a Customer Service Inbound Repairs Manager to lead a team of Customer Service Representatives and own the workforce within the Service Center. You will track orders, create service notifications, and perform data analytics to support business development and product management.

The role requires a university degree or equivalent with at least 2 years of relevant experience, plus experience in MRO or repair administration and leadership. Onsite role in the U.S.