Customer Account Specialist

RTX (Raytheon); Rainbow (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) plan with employer 2

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Wellness and family support programs

Employee Assistance Plan

Job summary

RTX is seeking a Customer Account Specialist to be the focal point for ensuring customer satisfaction for units repaired within the supplier network. You will work closely with the Supply Chain Management, Finance, and technical teams to drive service levels and act as the owner for issues the customer may experience.

The role emphasizes SAP order management, communication, and data analysis to support timely delivery and contract compliance. Travel up to 5% may be required.

Qualifications

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field.
• SAP experience and data-driven approach are required.
• Strong customer service orientation and communication skills.

Responsibilities

• Serve as the focal point for ensuring customer satisfaction for units repaired within the supplier network.
• Collaborate with Supply Chain Management, Finance and technical teams to drive service levels.
• Own issues the customer may experience during the process and provide timely resolutions.
• Manage sales orders in SAP including account financials in accordance with contractual obligations.
• Coordinate between Supplier Team and Fleet Management to ensure delivery performance.
• Travel up to 5%.

Skills

Communication

Data analysis

Customer focus

Education

University degree

Tools

SAP

Job description

Date Posted

2026-10-28

Country

United States of America

Location

US-CT-WINDSOR LOCKS-B1 ~ 1 Hamilton Rd ~ BLDG 1

Position Role Type

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements

Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.

Security Clearance Type

None/Not Required

Security Clearance Status

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

We are looking for a Customer Account Specialist who you will be the focal point for ensuring customer satisfaction for units repaired within the supplier network. You will work closely with the Supply Chain Management, Finance, and technical teams to drive customer service levels and act as the owner for all issues the customer may experience during the process. The focus of this position will be both tactical and strategic with primary focus on the control of components input into the Repair Management Services vendor portfolio. It is expected that you will use the ACE tools and be proficient in communications and data analysis.

What You Will Do

• Drive key operational performance requirements for Repair Management Services customers including both airline and engine overhaul centers
• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations
• Support accurate order entry/induction of customer orders into SAP
• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area
• Follow up on all customer requests in a timely and effective manner
• Track and measure the performance results. Provide and present quarterly progress reports and business reviews to customers and Fleet Managers as required
• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer
• Work with Fleet Management to prioritize critical customer needs and identify issues that will impact them
• Continually develop process improvement initiatives based upon review of on-going operations
• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations
• Aircraft On Ground (AOG) support and availability during off business hours as required.
• Travel up to 5%.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field.
• Non-US Person - Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
• SAP experience

Qualifications We Prefer

• Prior Contracts experience in technical sales, marketing, or customer service
• Experience with customer focus and influence ability, contract management and execution including financial compliance.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Carrot Health to hormonal health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying.