Aerospace Customer Accounts Admin II

Parker Hannifin; Glendale (AZ); On-site; USD 60,000 - 72,000; Full time

Job summary

Parker Aerospace's Services & Support Operations Division in Glendale, AZ is seeking a Customer Services Administrator II to manage commercial repair accounts, coordinate repair orders, track shipments, and act as the primary point of contact for customers.

The role emphasizes attention to detail, communication across internal teams, and adherence to warranty or maintenance agreements, with opportunities to lead reviews, resolve billing issues, and support continuous improvement initiatives.

Qualifications

• Bachelor’s degree in Business Administration with 3+ years in technical product customer support or contract administration.
• Knowledge of warranty and maintenance agreements, industry practices, regulations.
• Ability to read contracts and coordinate cross-functional processes.

Responsibilities

• Manage assigned customer accounts for parts returned for service or replacement, ensuring customer performance and delivery requirements are met.
• Provide solutions to customer issues affecting cost or schedule, negotiating across customers, products, and internal teams.
• Focus on repair processes and stock allocation to maximize service levels; communicates to the customers new repair schedules as needed.
• Lead weekly reviews with customers to discuss open backlog, delivery dates, recovery dates, and recovery plans when necessary.
• Investigate and resolve claims, complaints, and billing discrepancies, coordinating with technical and quality teams.
• Approve special price quotes, allowances, and warranty amendments; assess scope changes and consult management on credits.
• Analyze data to recommend process improvements and support new aircraft maintenance agreements.
• Serve as primary customer contact, coordinating visits, presentations, and audits; maintain strong customer relationships.
• Support critical priority services such as aircraft-on-ground situations.
• Maintain professional knowledge through training and industry involvement; ensure compliance with aerospace regulations.
• Share expertise, represent the company on projects, and contribute to team and cross-functional initiatives.

Skills

Customer focus

Communication skills

Negotiation

Problem solving

Cross-functional collaboration

Data interpretation

Process improvement

Education

Bachelor’s degree in Business Administration

Tools

EDI

MRP systems

MS Excel

Job description

Parker Aerospace's Services & Support Operations Division in Glendale, AZ is seeking a Customer Services Administrator II to manage commercial repair accounts, coordinate repair orders, track shipments, and act as the primary point of contact for customers.

The role emphasizes attention to detail, communication across internal teams, and adherence to warranty or maintenance agreements, with opportunities to lead reviews, resolve billing issues, and support continuous improvement initiatives.