Aerospace Aftermarket Account Specialist

Parker Hannifin Corporation; Miami (FL); On-site; USD 48,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan with company matching

Tuition reimbursement

Paid time off

Job summary

Parker Aerospace is seeking a Customer Account Specialist in the Miami area to provide exceptional service, manage assigned aftermarket accounts, and drive satisfaction while coordinating with Supply Chain, Finance, and Operations. The role requires collaboration across departments to deliver quotes, process orders, and resolve issues efficiently.

The ideal candidate will have 2+ years in MRO or aerospace customer service/inside sales, with strong communication and CRM skills, and US residency.

Qualifications

• 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
• Must be a U.S. person: U.S. citizen or permanent U.S. resident.

Responsibilities

• Manage aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management.
• Work closely with Supply-Chain, Operations, Quality and Trade Compliance to ensure all customer requirements and commitments are met.
• Participate in process improvement initiatives as required with their respective customer base.
• Maintain, execute and train on/to documented Standard Work.
• Respond to customer emails and phone calls to manage orders and enquiries; primary point of contact for customers' buyers and supply chain.
• Coordinate site visits to Parker's facilities and set-up customer meetings as required.
• Ensure accurate pricing is applied and deliver quotations; coordinate with leaders to resolve questions until order is received or opportunity closed.
• Monitor and actively manage customer portals for prices, quantities, lead times and contract terms.
• Utilize business systems, including Salesforce/CRM, portal management and workflow tools, to expedite order processing.
• Resolve customer complaints, including warranty, delivery, or quantity disputes, with cross-functional collaboration.
• Attend meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement to communicate demand changes.
• Other tasks as assigned.

Skills

Customer service

Inside sales

Account management

Communication skills

Education

Bachelor's degree

Tools

Salesforce/CRM

Job description

Parker Aerospace is seeking a Customer Account Specialist in the Miami area to provide exceptional service, manage assigned aftermarket accounts, and drive satisfaction while coordinating with Supply Chain, Finance, and Operations. The role requires collaboration across departments to deliver quotes, process orders, and resolve issues efficiently.

The ideal candidate will have 2+ years in MRO or aerospace customer service/inside sales, with strong communication and CRM skills, and US residency.