Customer Account Spec

Parker Hannifin Corporation; Miami (FL); On-site; USD 48,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan with company matching

Tuition reimbursement

Paid time off

Job summary

Parker Aerospace is seeking a Customer Account Specialist in the Miami area to provide exceptional service, manage assigned aftermarket accounts, and drive satisfaction while coordinating with Supply Chain, Finance, and Operations. The role requires collaboration across departments to deliver quotes, process orders, and resolve issues efficiently.

The ideal candidate will have 2+ years in MRO or aerospace customer service/inside sales, with strong communication and CRM skills, and US residency.

Qualifications

• 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
• Must be a U.S. person: U.S. citizen or permanent U.S. resident.

Responsibilities

• Manage aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management.
• Work closely with Supply-Chain, Operations, Quality and Trade Compliance to ensure all customer requirements and commitments are met.
• Participate in process improvement initiatives as required with their respective customer base.
• Maintain, execute and train on/to documented Standard Work.
• Respond to customer emails and phone calls to manage orders and enquiries; primary point of contact for customers' buyers and supply chain.
• Coordinate site visits to Parker's facilities and set-up customer meetings as required.
• Ensure accurate pricing is applied and deliver quotations; coordinate with leaders to resolve questions until order is received or opportunity closed.
• Monitor and actively manage customer portals for prices, quantities, lead times and contract terms.
• Utilize business systems, including Salesforce/CRM, portal management and workflow tools, to expedite order processing.
• Resolve customer complaints, including warranty, delivery, or quantity disputes, with cross-functional collaboration.
• Attend meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement to communicate demand changes.
• Other tasks as assigned.

Skills

Customer service

Inside sales

Account management

Communication skills

Education

Bachelor's degree

Tools

Salesforce/CRM

Job description

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

At Parker, our team members belong, matter, and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyone's talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit.

Customer Account Specialist

Job Designation

Provides customer service, support and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.

Job Core Responsibilities

• Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.
• Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
• Participate in process improvement initiatives as required with their respective customer base.
• Maintain, execute and train on/to documented Standard Work.
• Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers' buyers and supply chain personnel.
• Coordinate site visits to Parker's facilities and set-up customer meetings as required.
• Ensure accurate pricing is applied.
• Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost.
• Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations).
• Utilize business systems, including Salesforce/CRM, portal management and workflow tools, to expedite the process of receiving, reviewing, responding and booking orders.
• Works to resolve customer complaints, which may include warranty, delivery, or quantity disputes, at the lowest level in the most beneficial manner for Parker by collaborating with other functions and seeking appropriate management approval.
• Attend and participate in meetings and collaborate with Finance, Operations, Sales, Planning, and Procurement personnel to communicate changes to demand and convey information to and from customers.
• Other tasks as assigned.

Job Specifications

Education Level: Bachelor's Degree

Field of Study/Area of Experience:

• 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
• Must be a U.S. person: U.S. citizen or permanent U.S. resident.

Come join the Parker Aerospace Team!

Our competitive package includes:

Competitive Compensation

• Participation in Annual Incentive Program

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay
  Career development and tuition reimbursement
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and 13 Company-Paid Holidays

Drug-Free Workplace

In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affinit?

(Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission