Aerospace Account Manager: Customer Liaison & Scheduling

G.S. Precision, Inc.; Brattleboro (VT); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, Dental and Vision Coverage

Paid Holidays from Day One

Company Paid Life Insurance

Short-Term Disability

401(k) Matching

Flexible Spending Account

Generous Paid Time Off

Employee Assistance Program

Educational Assistance

Shift Differentials

Job summary

G.S. Precision, Inc. is seeking a motivated professional to manage strategic customer accounts and act as the liaison between key customers, production, and planning to manage orders, schedules, and delivery changes.

The role requires experience with MRP/ERP, strong analytical and communication skills, and a high level of attention to detail in a fast-paced manufacturing environment. We offer comprehensive benefits and a competitive hourly salary.

Qualifications

• Bachelor’s Degree or 3-5 years of equivalent experience.
• Experience with MRP, ERP, and customer service requirements.
• Analytical skills, problem solving, conflict resolution.
• Computer skills, manufacturing software, MS Office.
• Verbal and written communication.
• Attention to detail.
• Sense of urgency.

Responsibilities

• Proficient with spreadsheets – updating and tracking spreadsheets for customers and for the sales department to provide weekly, bi-weekly, or monthly updates.
• Attention to detail - verifying the accuracy of orders and quotes, general data entry.
• Communicating with customers through various channels; email, portal, phone.
• Understanding order process and parts for providing production status, coordinating special instructions, and managing customer requests.
• Ability to perform professionally in situations when customers become upset because of late orders or the inability to get an order when they need it.
• Respond quickly and accurately to inquiries and follow up, as needed.
• Interact professionally with co-workers and management.
• Learn and provide backup for Order Entry.

Skills

MRP/ERP experience

Customer service

Analytical skills

Problem solving

Verbal and written communication

Attention to detail

Sense of urgency

Education

Bachelor’s Degree or equivalent experience

Tools

MS Office

Job description

G.S. Precision, Inc. is seeking a motivated professional to manage strategic customer accounts and act as the liaison between key customers, production, and planning to manage orders, schedules, and delivery changes.

The role requires experience with MRP/ERP, strong analytical and communication skills, and a high level of attention to detail in a fast-paced manufacturing environment. We offer comprehensive benefits and a competitive hourly salary.