Account Manager

Precision Advanced Manufacturing; Anaheim (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Precision Advanced Manufacturing is seeking a dedicated Customer Liaison to serve as the day-to-day contact for our largest Space industry account. You will translate MRP data into accurate customer communication and feed customer needs, priorities and urgency back into the organization.

The role requires 3–5+ years in customer service, account or program management, with strong MRP/CRM experience (JobBOSS² preferred; Salesforce preferred).

Qualifications

• 3–5+ years in Customer Service, Account or Program Management.
• Strong MRP/CRM experience required (JobBOSS² preferred; Salesforce preferred).
• Aerospace/Defense and precision manufacturing experience preferred.
• Strong communication, data management, organization and follow-through.

Responsibilities

• Own consistent customer updates including status requests and open order report summaries.
• Provide proactive, data-driven promise dates and daily shipping updates to the customer including portal updates.
• Communicate customer priorities, urgency, and expedite requests internally.
• Work cross-functionally with Sales, Estimating, Planning, Operations, Quality and Shipping.
• Escalate significant delivery, quality or customer issues to Sales and leadership.
• Support engineering and technical customer conversations when needed.

Skills

Customer Service

Account Management

Program Management

MRP/CRM

Aerospace/Defense

Tools

JobBOSS2

Salesforce

Job description

Industry: Space, Aerospace, Military & Defense, Precision Industrial

Reports to: Vice President, Sales

Who We Are

Precision Advanced Manufacturing is a rapidly growing Aerospace and Defense manufacturer specializing in complex CNC machining, fabrication, laser & waterjet cutting, and assemblies for some of the most demanding customers in the Space, Aerospace and Defense industries.

Role Summary

Dedicated primarily to our largest customer account in the Space industry, serving as the day-to-day customer liaison. Translate MRP data into accurate customer communication and feed customer needs, priorities and urgency back into the organization.

Key Responsibilities

• Own consistent customer updates including status requests, Open Order Report summaries (OOR), and all customer correspondence.
• Provide proactive, data-driven Promise Dates and daily shipping updates to the customer including Customer Portals updates.
• Communicate customer priorities, urgency, and expedite requests internally.
• Work cross functionally with Sales, Estimating, Planning, Operations, Quality and Shipping.
• Escalate significant delivery, quality or customer issues to Sales and company leadership.
• Great to have: ability to support engineering and technical customer conversations.

Required / Preferred Experience

• 3-5+ years Customer Service, Account or Program Management experience required.
• Strong MRP/ CRM experience required, (JobBOSS² preferred; CRM/Salesforce preferred).
• Aerospace/ Defense and precision manufacturing experience preferred.
• Strong communication, data management, organization and follow-through required.

What Success Looks Like

• Earns the Customer’s trust as an accountable owner of relationship.
• Customer communication is proactive, not reactive.
• Open orders, commitments and escalations are controlled and managed.
• Internal teams clearly and diplomatically understand customer priorities.
• New opportunities and increased "wallet share" with customer are identified and won.
• The customer views this individual as strategic partner and customer advocate, not a just Salesperson.