Advocacy Case Manager: Student Support Lead

Arizona State University; Tempe (AZ); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Tuition Reduction Program

Health, dental, vision insurance

Retirement program

Job summary

Arizona State University is seeking an Administrative Operations Manager 2 to lead the Student Advocacy and Assistance team at the Tempe campus. The role focuses on non-clinical, complex case management, cross-department collaboration, and crisis response to support student well-being.

Reporting to the Director for Student Advocacy and Assistance, you’ll guide front desk operations, triage processes, and staff development, while coordinating emergency financial assistance through the Student

Qualifications

• Bachelor’s degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience.

Responsibilities

• Supervise a team of professional and student staff that provide direct support for front desk operations including recruitment, hiring, training, and day-to-day supervision and professional development of the staff.
• Oversee all incoming concerns to the Office of the Dean of Students in partnership with the Triage Team and triage support model for all locations, in collaboration with student and professional staff, to accurately and timely connect students for support.
• Quickly assess and address urgent or crisis situations by utilizing de-escalation techniques and collaborating with the supervisor or appropriate professional staff member.
• Address and resolve complex or escalated issues from front desk staff while maintaining a positive and professional environment.
• Manage a high-level caseload of complex situations that may result in significant community impact and require support across all campus locations.
• Utilize case management software to track, manage, and connect students in need of support to the appropriate professional staff member.
• Problem solve complex situations which include: Title IX and VAWA, victims impacted by sexual, domestic, and/or interpersonal violence/harassment; create and implement action plans to support student needs.
• Utilize strong decision-making skills to effectively provide support for all incoming concerns to ensure timely connection to services.
• Manage highly sensitive and/or confidential information.
• Support the overall success of Educational Outreach and Student Services by performing other duties as assigned and serving on university committees and workgroups.

Skills

Leadership

Team management

Crisis management

Education

Bachelor’s degree

Tools

Maxient

Salesforce

PeopleSoft

Zoom Workplace

Job description

Arizona State University is seeking an Administrative Operations Manager 2 to lead the Student Advocacy and Assistance team at the Tempe campus. The role focuses on non-clinical, complex case management, cross-department collaboration, and crisis response to support student well-being.

Reporting to the Director for Student Advocacy and Assistance, you’ll guide front desk operations, triage processes, and staff development, while coordinating emergency financial assistance through the Student