Student Services IT Helpdesk Specialist

Arizona State University; Tempe (AZ); On-site; USD 27,552 - 30,858; Full time

Benefits offered by this job

Tuition reduction for ASU

Professional development opportunities

Workday Learning courses

Job summary

Arizona State University is seeking an IT Helpdesk Coordinator 2 for its Tempe campus. This full-time role supports Financial Aid and Student Business Services by handling inquiries via phone, email, and chat, resolving basic issues, and assisting with self-service tasks to ensure customer understanding.

The role requires a high school diploma and two years of related experience or an equivalent combination of education and training.

Qualifications

• High School Diploma or equivalent required, with two years of related experience preferred.
• Experience in a financial aid or student-services environment is a plus.
• Experience handling high-volume inquiries via phone, email, or chat.
• Experience logging customer information in a call-tracking system.

Responsibilities

• Resolves basic issues and inquiries via phone, email, and chat regarding FASS and SBS processes and policies.
• Assists with self-service activities to improve customer understanding and satisfaction.
• Responds promptly to inquiries with empathy and efficiency.
• Escalates complex issues to appropriate channels for resolution.
• Participates in training to improve university policies and processes.

Skills

Customer service

Troubleshooting

Communication

Empathy

Data entry

Education

High School Diploma or equivalent

Two years experience in related field

Tools

Microsoft Office

Call-tracking system

Job description

Arizona State University is seeking an IT Helpdesk Coordinator 2 for its Tempe campus. This full-time role supports Financial Aid and Student Business Services by handling inquiries via phone, email, and chat, resolving basic issues, and assisting with self-service tasks to ensure customer understanding.

The role requires a high school diploma and two years of related experience or an equivalent combination of education and training.