Advocacy Coordinator Senior
Arizona State University
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Benefits offered by this job
Job summary
Arizona State University is seeking an Outreach Analyst 2 to support the Office of the Dean of Students in Tempe. You will develop individualized action plans for students facing challenges and connect them with campus and community resources.
The role involves managing a complex caseload, providing consultation to students and staff, and collaborating with multiple campus partners on student success initiatives.
Qualifications
- Bachelor’s degree and 3 years of experience in the relevant area or an equivalent combination of experience/training.
- Master’s degree in Counseling, Social Work, Higher Education or related field.
- Case management experience in higher education.
- Experience with crisis management, response and postvention.
- Experience coordinating with university and community partners for student support needs.
- Experience utilizing case management tools and databases (Maxient, Salesforce, PeopleSoft, Zoom Workplace).
- Experience working in higher education with student populations.
Responsibilities
- Manage a high-level caseload of complex situations impacting students and campus communities.
- Coordinate individualized action plans with students, families, faculty, staff, and partners to facilitate referrals.
- Provide consultation to students, faculty, and staff on student-related concerns.
- Work independently within a collaborative student support team.
- Represent the Office of the Dean of Students on university committees and workgroups.
- Address Title IX/VAWA-related cases and develop action plans to support student needs.
- Ensure timely connections to services and protect sensitive student information.
Skills
Education
Tools
Job description
Outreach Analyst 2
Outreach Programs
Full time
Bachelor’s degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Under the leadership of the Office of the Dean of Students, Tempe, the Advocacy Coordinator Senior provides direct support and engagement to students, faculty, staff, families, and other community members to develop supportive action plans for students experiencing circumstances that may interfere with their academic success.
The Advocacy Coordinator Senior manages a complex caseload of students in collaboration with student services and academic partners, with the goal of creating individualized success plans by connecting students with appropriate campus and community services and resources.
This position reports directly to the Director of Student Advocacy and Assistance and is based on the Tempe campus, and will support all ASU students.
$55,000 per year
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)
- Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.
- Low-cost health, dental, vision, and life insurance benefits.
- Retirement program designed to promote long-term savings and provide income upon retirement.
- Paid time for volunteer and professional development.
- 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.
- Wellness program for preventative health education and screenings.
- Disability and leave program for income protection.
- Employee assistance for free and confidential behavioral health services.
- ASU Discounts to sports/events along with discounts with ASU partnerships.
Currently hiring for the following shift: Monday – Friday 8:00am - 5:00pm; remote or hybrid schedule is not applicable.
- Manage a high-level caseload of complex situations that may result in significant community impact and require support across all campus locations.
- Coordinate individualized action plans with students, families, faculty, staff, and community partners to facilitate appropriate referrals and support services.
- Provide consultation to students, faculty, and staff regarding student-related concerns and complex situations.
- Work independently as part of a collaborative case management and student support team.
- Represent the Office of the Dean of Students on university committees, working groups, and task forces.
- Problem-solve complex situations which include: Title IX and VAWA, victims impacted by sexual, domestic, and/or interpersonal violence/harassment; create and implement action plans to support student needs.
- Utilize strong decision-making skills to effectively provide support for all incoming concerns to ensure timely connection to services.
- Support university retention initiatives through proactive student advocacy and intervention.
- Manage highly sensitive and confidential student information in accordance with university policies and applicable regulations.
- Support the overall success of Educational Outreach and Student Services by performing other duties as assigned and serving on university committees and workgroups.
- Evidence of a Master’s degree in Counseling, Social Work, Higher Education or related field of study.
- Case management experience in higher education.
- Experience assessing needs and implementing support measures of individuals.
- Experience with crisis management, response and postvention.
- Experience coordinating with university and community partners for student support needs.
- Experience utilizing case management tools and databases, specifically Maxient, Salesforce, Peoplesoft, and Zoom Workplace.
- Experience working in higher education with student populations.
- Use computers and other standard office technology in a typical office environment.
- Participate in meetings, events, and other work-related activities in various campus locations.
Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.
Driving is not required for this position.
Campus: Tempe
No Federal Funding
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.
ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
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