Success Advocate

asu; United States; On-site; USD 40,000 - 45,000; Full time

Job summary

ASU Polytechnic Campus seeks an Administrative Operations Specialist 2 to support military-connected students and student veterans with routine to intermediate queries, applying knowledge of policies and maintaining accurate records.

The role emphasizes advocacy, trauma-informed approaches, and collaboration with campus partners to connect students with university, VA, and community resources while ensuring FERPA compliance.

Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Responsibilities

• Provide individualized advocacy, coaching, and holistic support to military-connected students.
• Develop trusting relationships through active listening, empathy, cultural humility, and a trauma-informed approach to service.
• Assess student needs and identify barriers to academic success by connecting students with appropriate university, VA, military, and community resources.
• Provide crisis response support through de-escalation techniques, emotional support, and warm referrals to appropriate campus and community partners.
• Maintain consistent follow-up with students to ensure successful connection to services and continued progress toward their educational goals.
• Advocate on behalf of students while empowering them to develop self-advocacy skills and navigate university systems independently.
• Collaborate with Academic Advisors, Counseling Services, Financial Aid, Disability Resource Center, Career Services, Dean of Students, Veteran Affairs, and other campus and community partners to coordinate comprehensive student support.
• Promote an inclusive and welcoming environment where military-connected students feel respected, valued, and heard.
• Maintain accurate case notes, referral documentation, and student interactions while adhering to FERPA and departmental confidentiality standards.
• Assist with outreach, workshops, orientations, student programming, and community-building initiatives that foster belonging and student engagement.
• Participate in professional development related to military culture, trauma-informed care, crisis intervention, and student success best practices.
• Perform other duties as assigned.

Skills

Military culture knowledge

Interpersonal skills

Crisis intervention

Collaboration

Documentation

Education

Bachelor's degree

Job description

Job Profile:

Administrative Operations Specialist 2

Job Family:

Administrative Operations

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Position Salary Range: $40,000 - $45,000 per year; offer dependent on experience

Essential Duties:

• Provide individualized advocacy, coaching, and holistic support to military-connected and student veterans throughout their academic journey.
• Develop trusting relationships with students through active listening, empathy, cultural humility, and a trauma-informed approach to service.
• Assess student needs and identify barriers to academic success by connecting students with appropriate university, VA, military, and community resources.
• Provide crisis response support through de-escalation techniques, emotional support, and warm referrals to appropriate campus and community partners.
• Maintain consistent follow-up with students to ensure successful connection to services and continued progress toward their educational goals.
• Advocate on behalf of students while empowering them to develop self-advocacy skills and navigate university systems independently.
• Collaborate with Academic Advisors, Counseling Services, Financial Aid, Disability Resource Center, Career Services, Dean of Students, Veteran Affairs, and other campus and community partners to coordinate comprehensive student support.
• Promote an inclusive and welcoming environment where military-connected students feel respected, valued, and heard.
• Maintain accurate case notes, referral documentation, and student interactions while adhering to FERPA and departmental confidentiality standards.
• Assist with outreach, workshops, orientations, student programming, and community-building initiatives that foster belonging and student engagement.
• Participate in professional development related to military culture, trauma-informed care, crisis intervention, and student success best practices.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of military culture and the unique experiences of veterans, service members, National Guard, Reservists, dependants, survivors, and military-connected students.
• Knowledge of student development principles and higher education support services.
• Knowledge of trauma-informed practices and strengths-based student support.
• Knowledge of crisis intervention and referral processes.
• Knowledge of university policies, FERPA, confidentiality, and ethical standards.
• Knowledge of campus, community, VA, and military resources available to military-connected students.
• Exceptional interpersonal and relationship-building skills.
• Excellent active listening skills with the ability to communicate empathy while maintaining professional boundaries.
• Ability to remain calm, composed, and solution-focused during emotionally challenging situations.
• Strong de-escalation, conflict resolution, and crisis response skills.
• Ability to recognize signs of distress and appropriately connect students to support services.
• Ability to establish trust with individuals from various backgrounds and life experiences.
• Strong organizational and time management skills while managing multiple student cases.
• Ability to exercise sound judgment, discretion, and confidentiality.
• Evidence of effective communication skills.
• Ability to work collaboratively across departments and build strong campus partnerships.
• Ability to manage and supervise work-study staff.

Desired Qualifications:

• Experience working with veterans, service members, military families, or military-connected populations.
• Experience providing advocacy, case management, counseling support, student affairs services, behavioral health support, or community outreach.

Working Environment:

• Based at the ASU Polytechnic Campus. Travel between the Polytechnic and Tempe campuses may be required for meetings, events, or operational needs.
• Activities are performed in an environmentally controlled office setting with extended periods of sitting while speaking on the telephone, keyboarding, and manipulating a computer mouse. The position may also require standing for varying lengths of time and walking moderate distances to perform work.
• Occasional bending, reaching, lift