Advanced Tech Repair Technician — Diagnostics & Support

Best Buy; Fort Myers (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for well-being

Job summary

Best Buy in Fort Myers seeks an in-store Geek Squad Advanced Repair Technician to diagnose, troubleshoot and repair customer devices. You’ll deliver exceptional customer experiences by listening to needs and working with other agents to resolve issues.

You’ll handle repairs through diagnostics, follow-up, documentation and ongoing learning to stay certified and capable in a dynamic retail tech environment.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnose tech issues

Consumer electronics

Flexible schedule

Job description

Best Buy in Fort Myers seeks an in-store Geek Squad Advanced Repair Technician to diagnose, troubleshoot and repair customer devices. You’ll deliver exceptional customer experiences by listening to needs and working with other agents to resolve issues.

You’ll handle repairs through diagnostics, follow-up, documentation and ongoing learning to stay certified and capable in a dynamic retail tech environment.