In-Store Tech Repair Specialist — Advanced Diagnostics

Best Buy; Cape Girardeau (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑B

Job summary

Best Buy in Cape Girardeau, MO is looking for a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices in-store. You’ll troubleshoot, perform diagnostics and partner with other agents to deliver solutions.

You’ll need at least 6 months of experience diagnosing or repairing technology, and you should be comfortable with evenings, weekends and holidays. We offer competitive pay and benefits.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing

Troubleshooting

Hardware repair

Customer service

Job description

Best Buy in Cape Girardeau, MO is looking for a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ devices in-store. You’ll troubleshoot, perform diagnostics and partner with other agents to deliver solutions.

You’ll need at least 6 months of experience diagnosing or repairing technology, and you should be comfortable with evenings, weekends and holidays. We offer competitive pay and benefits.