Tech Repair Technician — Diagnostics & Customer Support

Best Buy; Naples (FL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Naples, FL is seeking an enthusiastic Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair computers and other devices for customers in-store. You’ll listen to customer needs, provide clear solutions, and work with fellow Agents to ensure high-quality outcomes.

The role involves hands-on device repair, documentation, and ongoing certifications, with a flexible schedule that may include holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise

Skills

Diagnostics

Consumer electronics

Flex schedule

Job description

Best Buy in Naples, FL is seeking an enthusiastic Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair computers and other devices for customers in-store. You’ll listen to customer needs, provide clear solutions, and work with fellow Agents to ensure high-quality outcomes.

The role involves hands-on device repair, documentation, and ongoing certifications, with a flexible schedule that may include holidays, nights, and weekends.