Advanced Medical Support Specialist: Outpatient Access

US-Department-of-Veterans-Affair; Harlingen (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

The incumbent serves as an Advanced Medical Support Assistant in the Health Administration Service at the VA Texas Valley Coastal Bend Health Care System outpatient clinic. The role supports administrative patient care, manages access by scheduling appointments, collects demographics and insurance information, and maintains the electronic waiting list with accuracy and courtesy.

Responsibilities include answering phones, greeting patients, relaying messages, verifying provider orders, updating

Qualifications

• Proven ability to handle high-volume patient interactions with courtesy.
• Knowledge of medical scheduling and patient access processes.
• Understanding of basic medical terminology and records handling.

Responsibilities

• Answer phones, greet patients, relay messages to staff.
• Schedule, cancel, and modify patient appointments; verify provider orders.
• Enter and update demographics, insurance information, and electronic waiting list data.
• Coordinate transfers and support clinic operations to optimize patient flow.

Skills

Phone support

Scheduling

Customer service

Medical terminology

Education

High school diploma or GED

Job description

The incumbent serves as an Advanced Medical Support Assistant in the Health Administration Service at the VA Texas Valley Coastal Bend Health Care System outpatient clinic. The role supports administrative patient care, manages access by scheduling appointments, collects demographics and insurance information, and maintains the electronic waiting list with accuracy and courtesy.

Responsibilities include answering phones, greeting patients, relaying messages, verifying provider orders, updating