Advanced Medical Support Specialist — Care Coordination

US Department of Veterans Affairs; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced), GS-06, in the Dallas, TX area.

The role provides high-level administrative support within an interdisciplinary care delivery model to ensure timely access to care across clinics and community resources. Responsibilities include coordinating patient scheduling, handling secure messaging, maintaining electronic records, and assisting with reports and communications.

Qualifications

• Advanced knowledge of the health care process and access to care.
• Advanced knowledge of policies for interdisciplinary care and patient flow.
• Advanced medical terminology understanding.
• Ability to collaborate with clinicians across multiple disciplines.
• Ability to set priorities and meet deadlines within processes and regulations.
• Strong written and verbal communication with internal and external customers.

Responsibilities

• Perform difficult and responsible administrative patient support in an interdisciplinary care delivery model.
• Coordinate with patient care team to monitor clinic schedules and access to care.
• Enter information into electronic records and manage secure messaging workflows.
• Respond to inquiries, prepare reports, and present data to organizational levels.
• Assist with discharge communications and follow-up care coordination as needed.
• Support continuity of care across clinics, including community care resources.

Skills

Healthcare process knowledge

Care delivery policies

Medical terminology

Interdisciplinary collaboration

Priority & organization

Effective communication

Education

High school diploma or equivalent

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced), GS-06, in the Dallas, TX area.

The role provides high-level administrative support within an interdisciplinary care delivery model to ensure timely access to care across clinics and community resources. Responsibilities include coordinating patient scheduling, handling secure messaging, maintaining electronic records, and assisting with reports and communications.