Advanced Medical Support Specialist: Care Coordination

U.S. Department of Veterans Affairs; Jacksonville (NC); On-site; USD 51,000 - 66,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model.

You will manage appointment schedules, coordinate access to care, and support multiple clinics and community resources through detailed administrative workflows. Key duties include updating patient records, verifying demographics and insurance, processing secure messages, and assisting the care team with coordination and

Responsibilities

• Recommends changes to clinic procedures based on current administrative guidelines.
• Expertise in using advanced patient systems to support clinics in an interdisciplinary coordinated care delivery model.
• Coordinate with patient care team to review appointment availability and adjust schedules.
• Maintain effective communication with patients, VA medical centers, and external agencies; manage follow-up communications and test results.

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care delivery model.

You will manage appointment schedules, coordinate access to care, and support multiple clinics and community resources through detailed administrative workflows. Key duties include updating patient records, verifying demographics and insurance, processing secure messages, and assisting the care team with coordination and