Advanced Medical Support Assistant – VA Clinic Scheduling

U.S. Department of Veterans Affairs; Burlington (VT); On-site; USD 50,000 - 65,000; Full time

Job summary

The U.S. Department of Veterans Affairs is hiring a Medical Support Assistant (Advanced) at the Burlington Lakeside VA Clinic in Burlington, VT. The role provides wide-ranging administrative support to the assigned section, including clinic profile management and patient data handling.

The position is within the Veterans Health Administration and requires the GS-06 level with no educational substitution. Regular daytime hours, with a mobile/telework not authorized, and a focus on veteran privacy

Qualifications

• Substitution of Education: There is no educational substitution for the GS-06 level.

Responsibilities

• Supports clinics with clinic profile management.
• Collects and updates Veterans' insurance information.
• Screens/receive calls, determine the nature of requests and provide information per privacy rules.
• Ensures data is entered into VISTA and scans documents within 24 hours.
• Promotes Veterans registration for MyHealthyVet (MHV) and kiosk usage.
• Enters Veterans seeking emergent/urgent care and schedules appointments accurately.
• Pre-registers Veterans at check-in and calls Veterans before scheduled visits.
• Communicates with patients according to cognitive, emotional, and age-related needs.

Job description

The U.S. Department of Veterans Affairs is hiring a Medical Support Assistant (Advanced) at the Burlington Lakeside VA Clinic in Burlington, VT. The role provides wide-ranging administrative support to the assigned section, including clinic profile management and patient data handling.

The position is within the Veterans Health Administration and requires the GS-06 level with no educational substitution. Regular daytime hours, with a mobile/telework not authorized, and a focus on veteran privacy