Advanced Medical Support Assistant (Clinic Operations)

US-Department-of-Veterans-Affair; Littleton (NH); In loco; USD 52.000 - 64.000; Tempo pieno

Descrizione del lavoro

The Littleton VA Clinic in Littleton, NH is seeking a Medical Support Assistant (Advanced), GS-06, to support clinic operations and patient care coordination. The role requires handling high-volume appointment scheduling, coordinating with clinicians, and providing professional customer service to patients, families, and staff.

Requirements include US citizenship, a high school diploma or GED, English proficiency for direct patient care, and successful completion of VA qualification standards.

Competenze

• Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution.
• High level customer service skills demonstrated through daily interactions with clinicians, patients, families and coworkers.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines to accomplish team goals.
• Advanced knowledge of medical terminology due to the clinical nature of language used by clinicians.
• Ability to independently set priorities and organize work to meet deadlines and regulatory requirements.

Mansioni

• Schedule a high volume of appointments in a clinic or hospital setting.
• Interact with clinicians, patients, families and coworkers to resolve scheduling and access issues.
• Use scheduling software and electronic health records to document activities and communicate with care teams.
• Assist with patient flow and coordination of interdisciplinary care processes.
• Maintain accurate records and ensure timely, courteous patient communication.

Conoscenze

Collaboration with clinicians across?

Formazione

High school diploma or GED

Descrizione del lavoro

The Littleton VA Clinic in Littleton, NH is seeking a Medical Support Assistant (Advanced), GS-06, to support clinic operations and patient care coordination. The role requires handling high-volume appointment scheduling, coordinating with clinicians, and providing professional customer service to patients, families, and staff.

Requirements include US citizenship, a high school diploma or GED, English proficiency for direct patient care, and successful completion of VA qualification standards.