Medical Support Assistant (Adv

Veterans Health Administration; Burlington (VT); In loco; USD 50.000 - 65.000; Tempo pieno

Descrizione del lavoro

The U.S. Department of Veterans Affairs is hiring a Medical Support Assistant (Advanced) at the Burlington Lakeside VA Clinic in Burlington, VT. The role provides wide-ranging administrative support to the assigned section, including clinic profile management and patient data handling.

The position is within the Veterans Health Administration and requires the GS-06 level with no educational substitution. Regular daytime hours, with a mobile/telework not authorized, and a focus on veteran privacy

Competenze

• Substitution of Education: There is no educational substitution for the GS-06 level.

Mansioni

• Supports clinics with clinic profile management.
• Collects and updates Veterans' insurance information.
• Screens/receive calls, determine the nature of requests and provide information per privacy rules.
• Ensures data is entered into VISTA and scans documents within 24 hours.
• Promotes Veterans registration for MyHealthyVet (MHV) and kiosk usage.
• Enters Veterans seeking emergent/urgent care and schedules appointments accurately.
• Pre-registers Veterans at check-in and calls Veterans before scheduled visits.
• Communicates with patients according to cognitive, emotional, and age-related needs.

Descrizione del lavoro

• Department: Department of Veterans Affairs

This position is located at the Burlington Lakeside VA Clinic 128 Lakeside Ave STE 260, Burlington, VT 05401

Key Responsibilities

This position serves as a Medical Support Assistant (Advanced) at White River Junction Healthcare System but is located at the Burlington Lakeside VA Clinic 128 Lakeside Ave STE 260, Burlington, VT. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to: Supports clinics regarding clinic profile management.

Collects and updates insurance information from Veterans, family members and other eligible patients. Prepares correspondence and memos as needed. Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.

Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage. Follows procedures regarding Community Care referrals. Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.

Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics. Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Work Schedule: Monday through Friday, day shift hours, To Be Determined Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position Functional Statement #: Medical Support Assistant (Advanced)/F01391 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Notifications: This location is covered by a special rate.

Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Requirements & Education

Substitution of Education: There is no educational substitution for the GS-06 level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49652 – $64548/yr.

What is the application deadline?

Applications close on 2026-11-19.

Who is eligible to apply?

This position is open under the 'Public' hiring path.