Advanced Medical Support Assistant: Scheduling & Patient Access

US-Department-of-Veterans-Affair; Coralville (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Iowa City VA Healthcare System in Coralville is seeking a Medical Support Assistant (Advanced) to serve as the first administrative point of contact for Veterans, family, and visitors, and to provide initial clerical support to clinical staff in the Primary Care areas.

The role includes greeting patients, answering phones, scheduling appointments, communicating with providers, and managing daily clerical functions to ensure smooth patient flow within the clinic.

Qualifications

• High school diploma or GED required.
• One year of experience equivalent to GS-5 (applicant requirement).
• Proficiency in English (spoken and written).

Responsibilities

• First administrative point of contact for Veterans, family, and visitors.
• Provide introductory administrative support to clinical staff and Veterans.
• Oversee daily clerical functions of scheduling in Primary Care areas.

Skills

Customer service

Scheduling

Communication

English proficiency

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Iowa City VA Healthcare System in Coralville is seeking a Medical Support Assistant (Advanced) to serve as the first administrative point of contact for Veterans, family, and visitors, and to provide initial clerical support to clinical staff in the Primary Care areas.

The role includes greeting patients, answering phones, scheduling appointments, communicating with providers, and managing daily clerical functions to ensure smooth patient flow within the clinic.