Advanced Medical Support Assistant — Coordinated Care

Veterans Health Administration; Georgia; On-site; USD 42,000 - 54,000; Full time

Job summary

Veterans Health Administration seeks a Medical Support Assistant (Advanced) at GS-06 level to support patient access in inpatient or outpatient settings. The role requires coordinating appointments, messaging, and liaison with multiple clinical staff to maintain smooth patient flow.

The MSA will verify demographics, assist with transfers, and ensure compliance with VA scheduling guidelines while delivering professional patient service in a dynamic care environment.

Qualifications

• High school diploma or GED and English proficiency.
• U.S. citizenship requirement; non-citizens only per VA policy.
• Ability to schedule appointments and verify provider orders.

Responsibilities

• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Entering no-show information; monitoring appointment requests from multiple sources.
• Participating in huddles with MSAs and clinic staff.
• Monitoring inpatient and outpatient appointments in areas of responsibility.
• Verifying and updating demographics and insurance information at check-in.
• Coordinating transfers to VA facilities or private hospitals based on eligibility.

Skills

Advanced healthcare process knowledge

Policy knowledge for care delivery

Medical terminology

Cross-disciplinary collaboration

Prioritization and time management

Effective communication (written and口)

Education

High school diploma / GED

Job description

Veterans Health Administration seeks a Medical Support Assistant (Advanced) at GS-06 level to support patient access in inpatient or outpatient settings. The role requires coordinating appointments, messaging, and liaison with multiple clinical staff to maintain smooth patient flow.

The MSA will verify demographics, assist with transfers, and ensure compliance with VA scheduling guidelines while delivering professional patient service in a dynamic care environment.