Advanced Medical Support Assistant - Patient Access Specialist

US-Department-of-Veterans-Affair; Daytona Beach (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

The United States Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at the Orlando VA Medical Center, with duties across outpatient clinics including Community Based Outpatient Clinics. The role includes scheduling, data entry, and patient flow support to ensure timely access to care.

Qualified applicants will have a high school diploma or GED and English proficiency, with at least one year of experience at the next lower grade and the ability to work in a team

Qualifications

• High school diploma or GED (or equivalency) required.
• Proficiency in spoken and written English.
• U.S. citizenship or grandfathering provision.
• At least 1 year of creditable experience at the next lower grade, e.g., scheduling and patient flow tasks.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments.
• Enter no-show information and monitor appointment requests.
• Participate in clinic huddles to determine daily clinic needs.
• Verify and update demographics and insurance information at check-in.

Skills

Scheduling & coordination

Interdisciplinary collaboration

Medical terminology

Prioritization & time management

Customer service communication

Data reporting & presentation

Education

High school diploma or GED

Job description

The United States Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at the Orlando VA Medical Center, with duties across outpatient clinics including Community Based Outpatient Clinics. The role includes scheduling, data entry, and patient flow support to ensure timely access to care.

Qualified applicants will have a high school diploma or GED and English proficiency, with at least one year of experience at the next lower grade and the ability to work in a team