Lead Medical Support Assistant

U.S. Department of Veterans Affairs

Winter Park (FL)

On-site

USD 55,000 - 71,000

Full time

3 days ago

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Job summary

Lead Medical Support Assistant at the Orlando VA Healthcare System coordinates outpatient clinic operations, manages appointment scheduling, and ensures smooth patient flow in the Outpatient and Community Based Outpatient Clinics. Telework is not available and the position requires hands-on supervision of daily tasks.

The role includes guiding staff, maintaining scheduling accuracy, and facilitating communication between patients and clinical teams as part of the Health Administration Service.

Responsibilities

Coordinate clinic cancellations and schedules including appointment rescheduling
Explain exam instructions and test preparations to patients
Relay medication issues to clinical staff and ensure medication lists are current
Provide patient education sheets for special procedures and assist in test preparation
Mentor and train new staff, monitor workload and quality of work

Job description

Department: Department of Veterans Affairs

Lead Medical Support Assistant is assigned to the Orlando VAMC for the Outpatient and Community Based Outpatient Clinics Section of the Health Administration Service, Orlando VA Healthcare System.

Key Responsibilities

The Lead Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include its Outpatient and Community Based Outpatient Clinics. Lead Medical Support Assistants are considered chief sources of patient care and patient flow information.

The position typically has responsibility for the overall coordination of clinic cancellations, clinic schedules to include appointment scheduling and changes, arrangements for special studies, appointment check ins/check outs, consult tracking, verification of doctor's orders and treatment orders, completeness and accuracy of all actions/documentation, making transportation arrangements for patients, and relaying medical test results to appropriate professional medical staff for immediate action.

The Lead MSA explains medical tests and exam instructions to be observed and test preparation procedures to the patient prior to appointment. S/he also: provides any related instructional sheets for special procedures and facilitates patient appointments; assures a medication list is provided to patient at each visit; relays any medication issues to the appropriate clinical staff; and shares other general information, initiating appropriate action as required.

The Lead MSA initiates forms for authorization to perform surgery and other procedures, monitors the waiting areas for possible changes of patient conditions, and initiates appropriate measures in emergency situations. The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

The Lead: assures coverage of all areas of responsibility; conducts ongoing reviews to ensure quality of work; ensures accurate and timely scheduling of appointments for unit led; provides guidance to staff members to include changes in policies and procedures; distributes and balances workload; creates and maintains employee work schedules; orients and provides on-the-job training for new and current employees; ensures all training requirements are met; organizes the work structure of his/her assigned areas; ensures compliance with the provisions of the AFGE master agreement as it relates to employee conditions of employment; and acts as liaison between MSA and staff in order to resolve day-to-day conflicts.

The Lead MSA is responsible for the oversight of the routine to the most complex duties of the occupation in the unit led, with relative administrative independence, more than 25% of the time, and is called upon to mentor and teach less experienced staff and to assist them with questions they may have regarding the work of the occupation. Work Schedule: Monday through Friday,8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 80117F Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54740 – $71164/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-26.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.