Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Daytona Beach (FL); On-site; USD 50,000 - 60,000; Full time

Job summary

The United States Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) at the Orlando VA Medical Center, with duties across outpatient clinics including Community Based Outpatient Clinics. The role includes scheduling, data entry, and patient flow support to ensure timely access to care.

Qualified applicants will have a high school diploma or GED and English proficiency, with at least one year of experience at the next lower grade and the ability to work in a team

Qualifications

• High school diploma or GED (or equivalency) required.
• Proficiency in spoken and written English.
• U.S. citizenship or grandfathering provision.
• At least 1 year of creditable experience at the next lower grade, e.g., scheduling and patient flow tasks.

Responsibilities

• Schedule, cancel, and re-schedule patient appointments.
• Enter no-show information and monitor appointment requests.
• Participate in clinic huddles to determine daily clinic needs.
• Verify and update demographics and insurance information at check-in.

Skills

Scheduling & coordination

Interdisciplinary collaboration

Medical terminology

Prioritization & time management

Customer service communication

Data reporting & presentation

Education

High school diploma or GED

Job description

Medical Support Assistant (Advanced) (AMSA) ) assigned to VAMC Orlando, to include its Outpatient and Community Based Outpatient Clinics. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

In addition to meeting the basic requirements stated above, the following qualifications criteria must be met in determining the appropriate grade assignment of candidates.

Medical Support Assistant (Advanced), GS-06

• Experience: One (1) year of creditable experience equivalent to the next lower grade. Examples of experience include but are not limited to: Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments.

In addition to the experience above, the candidate must demonstrate the following Knowledge, Skills, and Abilities (KSAs):

1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements

The physical demands of the work may require standing, lifting, carrying, sitting, stooping, bending, pulling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.