Advanced Medical Support Assistant - PACT Admin

U.S. Department of Veterans Affairs; New Orleans (LA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Paid time off

Job summary

U.S. Department of Veterans Affairs in New Orleans, LA seeks a Medical Support Assistant (Advanced) to work within the Patient Aligned Care Team (PACT). The role focuses on reception, intake, and indexing of health and administrative information to support care delivery.

As a GS-06 MSA, you will coordinate clinic utilization, schedule appointments, and maintain accurate records across multiple clinics in a busy health care system. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• English language proficiency for professional clinical support.
• Experience with coordinating patient flow and clinic scheduling.
• Ability to work within an interdisciplinary care delivery model.

Responsibilities

• Coordinate with the patient care team to review clinic utilization using reports.
• Ensure clinic setup aligns with patient care needs and adjust as necessary.
• Develop and maintain effective communication with patients, VA centers, and external agencies.
• Manage tracking for follow-up care such as consults and tests.
• Participate in team huddles and meetings to manage patient care.
• Enter relevant information into the electronic health record.
• Monitor pre-appointment requirements to ensure readiness for visits or procedures.
• Manage electronic wait lists and resolve scheduling issues.
• Inform providers about shared patients and referrals.
• Assist with communications during inpatient to outpatient discharge.

Skills

Advanced patient scheduling

Clinical team collaboration

Prioritization and organization

Interdisciplinary communication

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs in New Orleans, LA seeks a Medical Support Assistant (Advanced) to work within the Patient Aligned Care Team (PACT). The role focuses on reception, intake, and indexing of health and administrative information to support care delivery.

As a GS-06 MSA, you will coordinate clinic utilization, schedule appointments, and maintain accurate records across multiple clinics in a busy health care system. Strong communication and organizational skills are essential.