Advanced Medical Support Assistant: Clinic Admin & Access

US-Department-of-Veterans-Affair; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

The Medical Support Assistant (Advanced) works in a Patient Aligned Care Team (PACT) within the Southeast Louisiana Veterans Health Care System in New Orleans, LA, handling the receipt, intake, and indexing of health and administrative information.

The role requires federal qualifications, may involve grandfathering for current VA staff, and emphasizes coordinating appointments, patient communications, and support across clinics to ensure timely access to care.

Qualifications

• US citizenship required; non-citizens may be appointed only when allowed by law.
• Education: high school diploma, GED, or equivalent.
• English proficiency in speaking and writing.
• No prior experience required.

Responsibilities

• Receive, intake, and index health and administrative information.
• Answer phones, greet patients, relay messages to staff.
• Assist with scheduling appointments and coordinating patient flow.

Education

High school diploma or GED

Job description

The Medical Support Assistant (Advanced) works in a Patient Aligned Care Team (PACT) within the Southeast Louisiana Veterans Health Care System in New Orleans, LA, handling the receipt, intake, and indexing of health and administrative information.

The role requires federal qualifications, may involve grandfathering for current VA staff, and emphasizes coordinating appointments, patient communications, and support across clinics to ensure timely access to care.