Medical Support Assistant (Advanced) - Patient Aligned Care Team (PACT)

Veterans Health Administration

New Orleans (LA)

On-site

USD 45,000 - 59,000

Full time

4 days ago

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Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Retirement (Federal Pension)

Job summary

Veterans Health Administration within the Department of Veterans Affairs in New Orleans, LA, seeks a Medical Support Assistant (Advanced) for the Patient Aligned Care Team (PACT). Primary duties include intake, indexing of health and administrative information, and coordinating with care teams.

The role supports clinic operations, tracks follow-up care, and ensures readiness for visits, with a standard Mon-Fri schedule.

Qualifications

Note: Federal qualification recognized by U.S. DoE guidelines for education may apply.

Responsibilities

Coordinates with patient care team to review clinic utilization using reports.
Ensures clinic setup supports patient needs and makes adjustments.
Maintains communication with patient, interdisciplinary team, VA centers, and other agencies.

Skills

PACT experience

Team communication

Job description

Medical Support Assistant (Advanced) - Patient Aligned Care Team (PACT)

Department: Department of Veterans Affairs

The Medical Support Assistant (Advanced) works in a Patient Aligned Care Team (PACT) in the Health Administration Service of the Southeast Louisiana Veterans Health Care System located in New Orleans, Louisiana performing duties related to the receipt, intake, and indexing of health and administrative information.

Key Responsibilities

Total Rewards of a Allied Health Professional The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model -- Patient Aligned Care Team (PACT). The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to: Coordinates with the patient care team to review the clinic utilization by using various reports.

Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and makes any necessary adjustments. Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies to support patient care. Manages a tracking system for follow up care such as consults and tests. Participates in team huddles and team meetings to manage and plan patient care.

Adjusts the flow and sequencing of the work to meet team and patient needs. Enters appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Manages electronic wait list to verify and validate accuracy and resolve issues. Informs providers about shared patients (those who receive their care at multiple VAs or those who have care in the community).

Work Schedule: Typically, Monday-Friday, 7:30 a.m. - 4:00 p.m., Schedule subject to change based on needs of the facility. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases.

When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 629-00159F Permanent Change of Station (PCS): Not Authorized.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $59031/yr.

What is the application deadline?

Applications close on 2026-10-05.

Who is eligible to apply?

This position is open under the 'Public' hiring path.