Advanced Medical Support Assistant Community Care Scheduler

U.S. Department of Veterans Affairs; Amarillo (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Amarillo VA Health Care System, seeks an Advanced Medical Support Assistant (AMSA) to support VA Community Care services and coordinate non-VA care for Veterans.

The AMSA collaborates with clinicians, processes referrals and authorizations, schedules appointments, maintains records, and delivers courteous, patient-focused service. Work is Monday through Friday, 8:00 am to 4:30 pm, with federal benefits.

Qualifications

• High school diploma or GED required.
• Clerical and data entry experience preferred.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Verifies non-VA medical care requests for completeness and accuracy.
• Reviews Community Care requests for eligibility, urgency, and appropriate processing.
• Acts as administrative contact for AVACHS non-VA care programs.
• Schedules non-VA appointments and maintains coordination with providers.

Skills

Collaboration

Prioritization

Written communication

Interpersonal skills

Customer service

Education

High school diploma

Tools

HSRM

VistA

CPRS

PPMS

TriWest portal

Optum portal

Job description

The U.S. Department of Veterans Affairs, Amarillo VA Health Care System, seeks an Advanced Medical Support Assistant (AMSA) to support VA Community Care services and coordinate non-VA care for Veterans.

The AMSA collaborates with clinicians, processes referrals and authorizations, schedules appointments, maintains records, and delivers courteous, patient-focused service. Work is Monday through Friday, 8:00 am to 4:30 pm, with federal benefits.