Advanced Medical Support & Care Coordinator

U.S. Department of Veterans Affairs; Amarillo (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

U.S. Department of Veterans Affairs in Amarillo, TX is seeking a Medical Support Assistant (Advanced) to provide expert administrative support within a PACT framework.

The role emphasizes front-line patient contact, appointment coordination, and liaison duties across clinical and ancillary teams to ensure smooth patient flow. The incumbent will schedule, confirm, and adjust appointments, greet patients, relay messages, and assist with provider orders while maintaining accurate demographics and

Qualifications

• High school diploma or GED or equivalent must be met.
• Experience supporting clinical staff and coordinating care in outpatient settings.
• Proficient in scheduling, patient check-in/out, and using patient information systems.

Responsibilities

• Schedule and manage patient appointments across clinics in the PACT model.
• Answer phones, greet patients, relay messages, and coordinate with clinical staff.
• Verify demographics and insurance information and ensure readiness for visits.

Skills

Interdisciplinary coordination

Scheduling patient appointments

Patient communication

Education

High school diploma or GED

Tools

Electronic medical records

VA scheduling systems

Job description

U.S. Department of Veterans Affairs in Amarillo, TX is seeking a Medical Support Assistant (Advanced) to provide expert administrative support within a PACT framework.

The role emphasizes front-line patient contact, appointment coordination, and liaison duties across clinical and ancillary teams to ensure smooth patient flow. The incumbent will schedule, confirm, and adjust appointments, greet patients, relay messages, and assist with provider orders while maintaining accurate demographics and