Advanced Medical Support Assistant (Clinic Access)

U.S. Department of Veterans Affairs; Harlingen (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

U.S. Department of Veterans Affairs Texas Valley Coastal Bend Health Care System seeks an Advanced Medical Support Assistant to support outpatient services and access to care, coordinating appointments, updating demographics, and handling the electronic waiting list.

The role requires strong clerical skills, ability to work with clinical staff, and to communicate with patients; duties include phone reception, scheduling, and data entry into the electronic medical record.

Qualifications

• One year of creditable experience equivalent to GS-5 in delivering health care services in an inpatient or outpatient setting.
• Advanced knowledge of medical terminology and health care processes will be beneficial.

Responsibilities

• Answer phones, greet patients, relay messages to appropriate staff, and schedule appointments.
• Enter and verify demographic and insurance information in the electronic medical record.
• Coordinate administrative functions for transfers to VA facilities or private hospitals.
• Assist with patient processing and customer service and support access to care across clinics.

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs Texas Valley Coastal Bend Health Care System seeks an Advanced Medical Support Assistant to support outpatient services and access to care, coordinating appointments, updating demographics, and handling the electronic waiting list.

The role requires strong clerical skills, ability to work with clinical staff, and to communicate with patients; duties include phone reception, scheduling, and data entry into the electronic medical record.