Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) supports the VA's Patient Aligned Care Team (PACT) across outpatient clinics and CBOCs. The role emphasizes administrative duties, scheduling, patient check-in, and data entry in VistA/CPRS.

Responsibilities include registering patients, updating demographics, coordinating appointments, and ensuring compliance with VA policies. This on-site position requires teamwork with medical staff and disaster response awareness.

Qualifications

• Knowledge of administrative policies and procedures.
• Ability to manage patient appointments and data entry.
• Familiarity with VistA/CPRS and MS Office applications.

Responsibilities

• Maintain appointment schedules for one or more outpatient clinics.
• Provide customer service and administrative support to the care team.
• Register patients and determine eligibility for medical care.
• Update demographics and collect insurance information.
• Manage electronic waiting list and notify patients of appointments.
• Train staff on VistA/CPRS use and clinic procedures.

Skills

Customer service

Scheduling

Interdisciplinary teamwork

Data entry

Tools

VistA CPRS

Microsoft Office

Job description

Summary

The Advanced Medical Support Assistant (MSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics that support the initiative as well as the Community Based Outpatient Clinics (CBOCs) and Community Living Center. Must be knowledgeable of the administrative policies and procedures to respond to an internal or external disaster.

Duties

• The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. - PACT - Specialty Clinics - C&P and Call Center) and performs administrative duties - customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
• The incumbent performs a variety of duties in one or more outpatient clinics that provide a variety of medical services
• The incumbent(s) must have knowledge of clinic procedures and regulations
• basic medical terminology - skill in operating computer systems and applications - such as VistA - CPRS - and Microsoft applications to accurately enter or extract information
• Initiate and complete registration and eligibility determination for medical care applications
• Update and verify demographic information - scheduling appointments - collecting insurance information - data entry - administratively managing consultation requests and the electronic waiting list - and notifying the patient of his/her scheduled appointment
• Demonstrate technical competency in the use of the VistA and CPRS systems and be able to train others in its use
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topics
• Provides administrative support to administrative and professional staff throughout the Primary Care Service area
• Provide excellent customer service and adhere to VA local - National and Service policies and procedures
• Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification
• Validate and update patient demographic information - either in person during check-in or over the phone - to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number
• Explains the VA's mandate to collect insurance information to veterans - their families - and other eligible patients
• Collects - scans - and updates health insurance information - serving a major role in the revenue process
• Work Schedule: Monday-Friday 8:00am-4:30pm Functional Statement #772206F Advanced Medical Support Assistant Total Rewards of a Allied Health Professional