Advanced Medical Support Assistant - Care Coordination

U.S. Department of Veterans Affairs; Rapid City (SD); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Federal benefits

Job summary

U.S. Department of Veterans Affairs in Rapid City, SD seeks a Medical Support Assistant (Advanced) to provide specialized administrative patient support within an interdisciplinary care model.

The role requires handling clinical flow processes and communicating with diverse clinical teams to ensure timely access to care. Responsibilities include managing patient information in electronic health records, coordinating across clinics, and supporting patient scheduling and follow-up.

Qualifications

• Knowledge of medical terminology and clinical processes relevant to access to care.
• Experience communicating with diverse clinical staff and patients.
• Ability to operate computerized programs and protect patient information.

Responsibilities

• Utilize advanced patient systems to support multiple clinics in an interdisciplinary care model.
• Coordinate with patient care team to monitor and adjust clinic schedules.
• Maintain effective communication with patients, VA centers, and community care resources.

Skills

Advanced clinical terminology

Interdisciplinary coordination

Customer service

Electronic health records (EHR)

Scheduling/systems

Education

High school diploma or GED

Tools

EHR systems

MyHealthyVet portal

Job description

U.S. Department of Veterans Affairs in Rapid City, SD seeks a Medical Support Assistant (Advanced) to provide specialized administrative patient support within an interdisciplinary care model.

The role requires handling clinical flow processes and communicating with diverse clinical teams to ensure timely access to care. Responsibilities include managing patient information in electronic health records, coordinating across clinics, and supporting patient scheduling and follow-up.