Advanced Medical Support Assistant — Care Coordination

U.S. Department of Veterans Affairs; East Orange (NJ); On-site; USD 42,000 - 62,000; Part time

Job summary

The VA New Jersey Healthcare System is seeking an Advanced Medical Support Assistant for an intermittent position. The role focuses on managing administrative duties for Eligibility, Emergency Room, and Specialty Patient Aligned Care Team to ensure smooth clinic operations.

The incumbent will coordinate scheduling, communicate with patients and care teams, and maintain documentation across the patient care process, ensuring timely access to services and accurate records within the VA system.

Qualifications

• United States citizenship required or eligible under VA policy.
• Education: high school diploma or GED or equivalent.
• Proficient in spoken and written English per VA standards.
• Experience: one year at GS-5 level equivalent for Advanced MSA option.

Responsibilities

• Coordinate clinic utilization and monitor clinic setup to support care delivery.
• Communicate with patients, interdisciplinary teams, VA centers, and external agencies.
• Handle communications with staff inside and outside the facility.
• Communicate with non-VA medical facilities and manage secure messages.
• Notify patients of test results and manage follow-up care tracking.
• Participate in team huddles and meetings to plan patient care.
• Set priorities, meet deadlines, and input information into electronic records.

Skills

English proficiency

Communication

Scheduling

Medical terminology

Team coordination

Education

High school diploma or GED

Job description

The VA New Jersey Healthcare System is seeking an Advanced Medical Support Assistant for an intermittent position. The role focuses on managing administrative duties for Eligibility, Emergency Room, and Specialty Patient Aligned Care Team to ensure smooth clinic operations.

The incumbent will coordinate scheduling, communicate with patients and care teams, and maintain documentation across the patient care process, ensuring timely access to services and accurate records within the VA system.