Advanced Medical Support and Care Access Specialist

Veterans Health Administration; Rapid City (SD); On-site; USD 42,000 - 60,000; Full time

Job summary

The Veterans Health Administration is seeking a Medical Support Assistant (Advanced) to provide specialized administrative patient support within an interdisciplinary care delivery model in Rapid City, SD.

Role involves handling clinical flow processes, scheduling across clinics, and entering sensitive patient information in electronic health records while communicating professionally with internal teams and external partners.

Qualifications

• Advanced knowledge of medical terminology used by clinicians.
• Customer service experience handling patient concerns.
• Ability to enter and retrieve patient data in electronic records.
• Experience scheduling clinical appointments.
• Excellent communication with staff and patients.

Skills

Medical terminology

Customer service

Data entry

Scheduling appointments

Communication skills

Independent work

Team collaboration

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Job description

The Veterans Health Administration is seeking a Medical Support Assistant (Advanced) to provide specialized administrative patient support within an interdisciplinary care delivery model in Rapid City, SD.

Role involves handling clinical flow processes, scheduling across clinics, and entering sensitive patient information in electronic health records while communicating professionally with internal teams and external partners.