Advanced Medical Support Assistant: Care Coordination

US-Department-of-Veterans-Affair; Jefferson Barracks (MO); On-site; USD 52,000 - 62,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to provide specialized administrative patient support within an interdisciplinary care delivery model at Jefferson Barracks, MO.

Responsibilities include advanced scheduling, data entry into electronic health records, and coordinating across clinics to ensure timely patient access to care. Strong knowledge of medical terminology and effective communication are required.

Qualifications

• Advanced knowledge of scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians to accomplish team goals.
• Ability to independently set priorities and organize work to meet deadlines.
• Ability to communicate tactfully and effectively with internal and external customers in writing, by phone, and in person.

Responsibilities

• Provide advanced administrative patient support in an interdisciplinary care delivery model.
• Coordinate clinic schedules across multiple clinics and care settings.
• Enter information into the electronic record and verify data accuracy.
• Monitor pre-appointment information and assist with patient readiness for visits.
• Communicate with patients and care teams to resolve issues and manage follow-up.

Skills

Scheduling proficiency

Interdisciplinary coordination

Medical terminology

Team collaboration

Prioritization & deadlines

Effective communication

Education

High school diploma or equivalent

Job description

U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to provide specialized administrative patient support within an interdisciplinary care delivery model at Jefferson Barracks, MO.

Responsibilities include advanced scheduling, data entry into electronic health records, and coordinating across clinics to ensure timely patient access to care. Strong knowledge of medical terminology and effective communication are required.