Care Coordination Specialist — Advanced Medical Admin

Veterans Health Administration; Vineland (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

The Wilmington VA Medical Center is recruiting for a Medical Support Assistant (Advanced) to support Health Administration Service. The role includes scheduling appointments, coordinating patient flow, and assisting clinical staff with administrative duties.

Candidates must meet basic requirements including U.S. citizenship and a high school diploma. The position offers opportunities to work with a multidisciplinary team in an inpatient/outpatient setting within the VA system.

Qualifications

• High school diploma or equivalent required.
• Advanced KSAs include scheduling across interdisciplinary care delivery and patient portals.
• Strong knowledge of medical terminology and patient care workflows.
• Ability to communicate effectively with diverse clinical staff and patients.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults.
• Enter no-show information and monitor appointment requests from multiple sources.
• Participate in huddles with MSAs and clinic staff to determine daily needs.
• Monitor inpatient and outpatient appointments within areas of responsibility.
• Verify/update demographics and insurance information at check-in.
• Coordinate transfers to VA facilities or private hospitals and determine appointment type by eligibility.

Skills

Scheduling

Interdisciplinary coordination

Medical terminology

Communication

Prioritization

Education

High school diploma or GED

Job description

The Wilmington VA Medical Center is recruiting for a Medical Support Assistant (Advanced) to support Health Administration Service. The role includes scheduling appointments, coordinating patient flow, and assisting clinical staff with administrative duties.

Candidates must meet basic requirements including U.S. citizenship and a high school diploma. The position offers opportunities to work with a multidisciplinary team in an inpatient/outpatient setting within the VA system.