Advanced Medical Support Assistant: Care Coordination

US-Department-of-Veterans-Affair; Prescott (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Northern Arizona VA Health Care System is seeking energetic candidates for Advanced Medical Support Assistant (AMSA) vacancies within the Community Care Service. Ideal candidates will demonstrate exceptional customer service, identify concerns, ensure patient satisfaction, and efficiently operate computerized programs to schedule appointments.

The position emphasizes scheduling across care delivery with strong KSAs and collaboration with interdisciplinary teams to support patient access to care

Qualifications

• High school diploma or GED or equivalent required.
• Strong customer service skills and a professional demeanor.
• Experience with scheduling and using computerized programs is essential.

Responsibilities

• Provide administrative support within the Community Care Service.
• Coordinate patient appointment scheduling and referrals.
• Maintain accurate patient information and communicate with internal/external stakeholders.

Skills

Customer service

Communication

Prioritization

Team collaboration

Attention to detail

Education

High school diploma or GED

Tools

Scheduling software

Electronic health records

Microsoft Office

Job description

Northern Arizona VA Health Care System is seeking energetic candidates for Advanced Medical Support Assistant (AMSA) vacancies within the Community Care Service. Ideal candidates will demonstrate exceptional customer service, identify concerns, ensure patient satisfaction, and efficiently operate computerized programs to schedule appointments.

The position emphasizes scheduling across care delivery with strong KSAs and collaboration with interdisciplinary teams to support patient access to care