Advanced Medical Support Assistant – Access & Care

US-Department-of-Veterans-Affair; Garland (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Garland, TX seeks a Medical Support Assistant (GS-6) to provide specialized administrative patient support within the PM&R interdisciplinary care model. You will help coordinate access to care across clinics, specialties, and community resources.

The role requires collaboration with clinicians, strong prioritization, clear communication, and knowledge of health care processes to ensure timely patient service.

Qualifications

• Six months clerical, office, customer service, or administrative experience.
• One year above high school education required.
• Experience/education combination acceptable for entry level.
• Certification: None required.
• Grandfathering provision may apply for current VA employees in this occupation.

Responsibilities

• Provide specialized administrative patient support within PM&R interdisciplinary care delivery.
• Collaborate with a wide range of medical clinicians to coordinate care across clinics and services.
• Manage scheduling, patient flow, and access to care while adhering to processes and policies.
• Communicate with internal and external customers to resolve patient concerns.

Skills

Collaboration across medical teams

Prioritization and organization

Clear written and verbal communication

Health care processes knowledge

Interdisciplinary care delivery basics

Education

One year above high school

Job description

The U.S. Department of Veterans Affairs in Garland, TX seeks a Medical Support Assistant (GS-6) to provide specialized administrative patient support within the PM&R interdisciplinary care model. You will help coordinate access to care across clinics, specialties, and community resources.

The role requires collaboration with clinicians, strong prioritization, clear communication, and knowledge of health care processes to ensure timely patient service.