Advanced Medical Support Assistant — Patient Access

U.S. Department of Veterans Affairs; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

U.S. Department of Veterans Affairs in Charlotte, NC, seeks an Advanced Medical Support Assistant (GS-6) within the Salisbury VA Health Care System. This role supports clinic operations, acts as a clinic clerk, and collaborates with an interdisciplinary care team to ensure smooth patient flow and access to care.

The position emphasizes advanced administrative support, familiarity with MHS processes, and coordination across clinics to meet patient needs in a fast-paced federal environment.

Qualifications

• High school diploma or GED required.
• Pending education or certification may be referred for tentative selection.
• Advanced knowledge of healthcare processes and patient flow is expected at the GS-6 level.

Responsibilities

• Initial point of contact for units, clinics, and patient call centers.
• Schedule patient appointments and track orders in the electronic medical record system.
• Review and respond to electronic orders, consults, and other EMR elements.
• Enter and verify information in the patient record and ensure data accuracy.
• Work schedule: Monday–Friday, 8:00am–4:30pm; telework not available.
• Collaborate with interdisciplinary teams to coordinate patient care and improve access to services.

Skills

Medical terminology

Interdisciplinary collaboration

Scheduling appointments

Patient communication

Team coordination

Education

High school diploma or GED

Tools

Electronic health records

Job description

U.S. Department of Veterans Affairs in Charlotte, NC, seeks an Advanced Medical Support Assistant (GS-6) within the Salisbury VA Health Care System. This role supports clinic operations, acts as a clinic clerk, and collaborates with an interdisciplinary care team to ensure smooth patient flow and access to care.

The position emphasizes advanced administrative support, familiarity with MHS processes, and coordination across clinics to meet patient needs in a fast-paced federal environment.