Advanced Medical Support Assistant — Flexible Shifts

US-Department-of-Veterans-Affair; Bangor (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

VA Maine Healthcare System is seeking an Advanced Medical Support Assistant (GS-06) to support patient access and scheduling across clinics. Most shifts are day hours, with some evenings, nights, weekends and holidays. Candidates must be a U.S.

citizen with a high school diploma or equivalent; English proficiency is required. No prior experience is required, but strong communication and clerical skills are valued.

Qualifications

• High school diploma or GED equivalency required.
• U.S. citizenship required.
• English proficiency in speaking and writing required.
• Experience: One year not required; basic clinic experience described in KSAs is preferred.
• Knowledge of scheduling processes and patient flow is expected.

Responsibilities

• Schedule a high volume of appointments and manage calendars.
• Provide high level customer service to clinicians, patients, families, and coworkers.
• Communicate effectively with internal and external customers via multiple channels.
• Utilize scheduling programs and clinic systems to support patient access and care.

Skills

Customer service

Communication

Scheduling coordination

Team collaboration

Clerical accuracy

Education

High school diploma / GED equivalency

Tools

Scheduling software

Job description

VA Maine Healthcare System is seeking an Advanced Medical Support Assistant (GS-06) to support patient access and scheduling across clinics. Most shifts are day hours, with some evenings, nights, weekends and holidays. Candidates must be a U.S.

citizen with a high school diploma or equivalent; English proficiency is required. No prior experience is required, but strong communication and clerical skills are valued.