Advanced Medical Support Assistant

Veterans Health Administration

Lewiston (ID)

Remote

USD 47,000 - 62,000

Full time

3 days ago

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Benefits offered by this job

Paid Time Off (PTO)

Parental Leave

Federal health/vision/dental insurance

Telework eligible

Federal pension + 401K

Job summary

Veterans Health Administration is seeking an Advanced Medical Support Assistant at the Lewiston Community Based Outpatient Clinic in Idaho. The role supports a Patient Aligned Care Team (PACT) or specialty care setting, coordinating with the patient care team to ensure efficient clinic operations and continuity of care.

Telework is eligible, with a Monday–Friday schedule. Responsibilities include team huddles, managing follow-ups, and documenting patient information in the electronic health

Responsibilities

Coordinate with the patient care team to review clinic utilization and support efficient clinic operations.
Develop and maintain effective communication with patients, interdisciplinary teams, VA centers, and external facilities.
Participate in team huddles/meetings to plan patient care and set priorities.
Manage pre-appointment requirements to ensure readiness for visits (e.g., X-ray, labs).
Monitor electronic wait lists for accuracy and follow-ups for consults/tests.
Assist with continuity of care and entering information into the electronic record.

Skills

Team coordination

Clinical communication

EMR proficiency

Tools

Electronic Health Records (EHR)

Job description

Department: Department of Veterans Affairs

Walla Walla VA Medical center is looking to fill Advanced Medical Support Assistant positions within the Health Administration Service Line at the Lewiston Community Based Outpatient Clinic. The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT/BHIP model.

Key Responsibilities

Total Rewards of a Allied Health Professional The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.

They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).

Duties will include but are not limited to: Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines. Adjusting the flow and sequencing of the work to meet team and patient needs. May work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.

Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work). Managing electronic wait list to verify and validate accuracy and resolve issues. Participating and providing input in problem solving on operational issues or procedures in team meetings. Performing administrative follow up actions.

Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. Evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Monday thru Friday 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47329 – $61527/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-16.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.