Advanced Medical Support Assistant

Veterans Health Administration

City of Albany (NY)

On-site

USD 47,000 - 61,000

Full time

37 hours ago

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Job summary

Veterans Health Administration in Albany, NY, is seeking a Medical Support Assistant to support patient flow in outpatient clinics. You will manage receptionist duties, scheduling, patient inquiries, and data verification to ensure timely treatment and accurate records.

The role emphasizes coordination with clinical and administrative staff, generation of workload reports, and participation in team huddles to optimize patient care. Full-time, on-site with standard government benefits.

Qualifications

Education recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
If you are using foreign education, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education.

Responsibilities

Independently manages position responsibilities with little supervision and set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
Participates in daily team huddles and weekly team meetings where patient care planning and management occur.
Ensures insurance and demographic information is verified when the Veteran comes for his/her appointment; coordinates administrative services to ensure continuity of inpatient and outpatient care.
Develops and maintains effective working relationships with clinical and administrative staff; conducts audits, studies, or surveys to aid in procedure development and data collection for reporting and revenue.
Generates patient workload reports for validation and monitors activity in clinical areas to assure reporting accuracy.
Schedules appointments and serves as liaison with contacts at all levels; assists with access contingency plans by adjusting appointment times or locations.

Education

Education recognized by U.S. Department of Education

Job description

Department: Department of Veterans Affairs

This position is located at the Albany VAMC. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. Patient Aligned Care Team) and performs receptionist duties, scheduling duties, customer service and other duties as assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties include but are not limited to: Independently manages position responsibilities with little supervision and set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Participates in the daily team let huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage. Ensures that insurance and demographic information is verified when the Veteran comes for his/her appointment. Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care.

Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care. Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.

Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.

Organizes and implements quality assurance monitors; Prepares a wide variety of administrative reports and documents for supervisor and Clinic Practice Management leader, generates patient workload reports for validation and monitors activity to assure consistent and accurate reporting Conducts patient/employee surveys, interviews, observes workflow; guides patients through hospital system, inputs referrals when applicable and appropriate, documents complaints, and provides follow-up and suggests resolutions to supervisor.

Schedules appointments in a timely manner. Serves as technical advisor and liaison with contacts at all levels. Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Other duties as assigned Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not AvailableVirtual: This is not a virtual position. Functional Statement #: 21252-A Permanent Change of Station (PCS): Not Authorized Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $46848 – $60902/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-15.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.